After monitoring the alarms for the last hour, it looks to be fully recovered. a detailed analysis will occur and we will be share what we can with you. Thank you all for your patience.
Posted Jan 09, 2025 - 21:02 CET
Update
We have seen a quicker recovery over the last 30 mins. We will continue to monitor.
Posted Jan 09, 2025 - 20:55 CET
Update
We are continuing to see slow signs of recovery, and are working with CSL for further updates from Vodafone.
Posted Jan 09, 2025 - 20:38 CET
Monitoring
“CSL are starting to see recovery of devices however it will take time for all devices to connect as Vodafone throttle the rate of all devices to reestablish to the network. We will provide a further update no later than 19:30 uk time.”
Posted Jan 09, 2025 - 19:25 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 09, 2025 - 19:03 CET
Update
Vodafone confirmed they continue to attempt resolution of the issue impacting IoT sims in the UK.
An update will come from CSL at 06:30pm UK time or earlier if there is a material change of status.
Posted Jan 09, 2025 - 18:03 CET
Update
We can see evidence of some alarms recovering, slowly.
Posted Jan 09, 2025 - 17:53 CET
Update
CSL are seeing a significant volume of radio path failures for devices across a number of products. This is not believed to be a CSL issue at this time and believe this to relate to a 4G technology degradation with Vodafone in the UK.
We are working with MNO partners including vodafone to get further information and expected time to fix and will keep this status notification updated.
Posted Jan 09, 2025 - 16:41 CET
Investigating
We are currently investigating the issue. This is Impacting new connections to Vodafone or units reconnecting to Vodafone. Existing sessions should be unimpacted. Further updates to follow.