All Systems Operational

Uptime over the past 90 days. View historical uptime.
CMP Operational
CMP API Operational
CMP Databases Operational
Carephone endpoints Operational
Carephone Management Portal Operational
CMP Notification service Operational
CMP BI Operational
M2M Operational
M2M Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 29, 2026

No incidents reported today.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Deutsche Telekom Service Degradation: VoLTE calls
Resolved - The VoLTE service and performance are back to normal. The fix was implemented without any further issues.
Oct 27, 20:32 CET
Update - The provider is currently developing and validating a hotfix intended to fully restore normal service performance and availability.
Current situations is: VoLTE registration service is available; intermittent registration retries may still be required for some devices; a permanent corrective hotfix is under preparation.
Oct 27, 18:15 CET
Monitoring - The VoLTE service is stabilizing, and the success rate for first-attempt device registrations is increasing
Oct 27, 15:19 CET
Identified - We would like to inform that a temporary degradation affecting the IMS (IP Multimedia Subsystem) platform, which may impact VoLTE device registration processes.
Current indications show that the service is stabilizing and VoLTE registrations are possible. However, some devices may not successfully register on the first attempt and could require additional registration retries before voice services are fully restored.
Oct 27, 14:00 CET

Oct 26, 2026

Information Notice – PHP Vulnerability Advisory
Completed - The scheduled maintenance has been completed.
Oct 26, 11:29 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 19:12 CEST
Scheduled - [EN] Following the recent PHP vulnerability advisory, we have reviewed the potential impact on our solutions.
PULSE/CMP and the NOVO product family do not use PHP components within their software architecture and are therefore not affected by the recently disclosed PHP vulnerabilities.
No action is required from customers using these solutions.
We continue to actively monitor cybersecurity developments as part of our ongoing commitment to the security and reliability of our products and services.

[DE] Nach der jüngsten Sicherheitswarnung zu PHP-Schwachstellen möchten wir bestätigen, dass PULSE/CMP und die NOVO-Produktfamilie keine PHP-Komponenten innerhalb ihrer Softwarearchitektur verwenden.
Daher haben die kürzlich veröffentlichten PHP-Schwachstellen keine Auswirkungen auf diese Produkte oder Dienstleistungen.
Wir beobachten weiterhin aktiv die Entwicklungen im Bereich der Cybersicherheit, um die Sicherheit und Zuverlässigkeit unserer Lösungen zu gewährleisten.

[ES] Tras la reciente alerta de vulnerabilidades de PHP, queremos confirmar que PULSE/CMP y la familia de productos NOVO no utilizan componentes PHP dentro de su arquitectura de software.
En consecuencia, las vulnerabilidades de PHP recientemente divulgadas no afectan a estos productos ni servicios.
Seguimos monitorizando activamente la evolución de las amenazas y vulnerabilidades de ciberseguridad para garantizar la seguridad y fiabilidad de nuestras soluciones.

[SV] Efter den senaste säkerhetsrekommendationen gällande PHP-sårbarheter vill vi bekräfta att PULSE/CMP och NOVO-produktfamiljen inte använder PHP-komponenter i sin programvaruarkitektur.
De nyligen offentliggjorda PHP-sårbarheterna påverkar därför inte dessa produkter eller tjänster.
Vi fortsätter att aktivt övervaka utvecklingen inom cybersäkerhet för att säkerställa säkerheten och tillförlitligheten hos våra lösningar.

[FR] Suite à la récente alerte concernant des vulnérabilités PHP, nous souhaitons confirmer que PULSE/CMP et la gamme de produits NOVO n’utilisent aucun composant PHP dans leur architecture logicielle.
Par conséquent, les vulnérabilités PHP récemment divulguées n’affectent pas ces produits ni ces services.
Nous continuons à surveiller activement l’évolution des menaces et des vulnérabilités en matière de cybersécurité afin de garantir la sécurité et la fiabilité de nos solutions.
Oct 22, 19:11 CEST

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

UK ONLY - Reach IP 4G Routine Firmware updates
Resolved - This incident has been resolved.
Oct 22, 19:20 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 10:31 CEST
Investigating - Reach IP Update – UK Customers

We will be carrying out a planned update to Reach IP units across the UK over the coming weeks.

The update forms part of our ongoing work to maintain and improve the performance, reliability and connectivity of the Reach IP service.

The rollout will be carried out in a controlled and phased manner, with units updated progressively over the coming weeks.

No action is required from customers.

We will continue to monitor the rollout and the service throughout the process. Further information will be provided on this status page if required.

Thank you for your continued support.
Oct 7, 10:27 CEST

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

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