Monitoring - A fix has been implemented and we are monitoring the results.
Oct 07, 2026 - 10:31 CEST
Oct 07, 2026 - 10:31 CEST
Investigating - Reach IP Update – UK Customers
We will be carrying out a planned update to Reach IP units across the UK over the coming weeks.
The update forms part of our ongoing work to maintain and improve the performance, reliability and connectivity of the Reach IP service.
The rollout will be carried out in a controlled and phased manner, with units updated progressively over the coming weeks.
No action is required from customers.
We will continue to monitor the rollout and the service throughout the process. Further information will be provided on this status page if required.
Thank you for your continued support.
Oct 07, 2026 - 10:27 CEST
We will be carrying out a planned update to Reach IP units across the UK over the coming weeks.
The update forms part of our ongoing work to maintain and improve the performance, reliability and connectivity of the Reach IP service.
The rollout will be carried out in a controlled and phased manner, with units updated progressively over the coming weeks.
No action is required from customers.
We will continue to monitor the rollout and the service throughout the process. Further information will be provided on this status page if required.
Thank you for your continued support.
Oct 07, 2026 - 10:27 CEST
CMP
Operational
CMP API
Operational
CMP Databases
Operational
Carephone endpoints
Operational
Carephone Management Portal
Operational
CMP Notification service
Operational
CMP BI
Operational
M2M
Operational
M2M Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.