Deutsche Telekom Service Degradation: VoLTE calls

Incident Report for Legrand Care Cloud Service Status

Resolved

The VoLTE service and performance are back to normal. The fix was implemented without any further issues.
Posted Oct 27, 2026 - 20:32 CET

Update

The provider is currently developing and validating a hotfix intended to fully restore normal service performance and availability.
Current situations is: VoLTE registration service is available; intermittent registration retries may still be required for some devices; a permanent corrective hotfix is under preparation.
Posted Oct 27, 2026 - 18:15 CET

Monitoring

The VoLTE service is stabilizing, and the success rate for first-attempt device registrations is increasing
Posted Oct 27, 2026 - 15:19 CET

Identified

We would like to inform that a temporary degradation affecting the IMS (IP Multimedia Subsystem) platform, which may impact VoLTE device registration processes.
Current indications show that the service is stabilizing and VoLTE registrations are possible. However, some devices may not successfully register on the first attempt and could require additional registration retries before voice services are fully restored.
Posted Oct 27, 2026 - 14:00 CET
This incident affected: M2M (M2M Service).