All Systems Operational

Uptime over the past 90 days. View historical uptime.
CMP Operational
90 days ago
100.0 % uptime
Today
CMP API ? Operational
90 days ago
100.0 % uptime
Today
CMP Databases ? Operational
90 days ago
100.0 % uptime
Today
Carephone endpoints ? Operational
90 days ago
100.0 % uptime
Today
Carephone Management Portal ? Operational
90 days ago
100.0 % uptime
Today
CMP Notification service ? Operational
90 days ago
100.0 % uptime
Today
CMP BI Operational
90 days ago
100.0 % uptime
Today
M2M Operational
90 days ago
100.0 % uptime
Today
M2M Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 12, 2025

No incidents reported today.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
UK only - rSIM profile degradation
Resolved - update at 17:52 08/10/25

The MNO have resolved the issue and CSL can see devices operating on primary profile again. Devices would continue to operate on secondary profile and will come back to primary over the next few hours.

Update at 18:52 08/10/25

CSL is pleased to confirm the issue is resolved. The problem was introduced as a result of the mobile network operator for the primary profile undertaking a change overnight which resulted in the sims roaming onto o2 UK unable to authenticate to the home network.

This has been resolved and rSIMs will gradually migrate back to their primary profiles over the coming hours. The switch back is randomised for each sim to avoid large fleets all switching at the same time.
Oct 9, 09:59 CEST
Identified - Update 1:
Following a mobile network operator maintenance period, rSims are not currently able to use their primary profile. Connectivity for rSims continues via the secondary profile; however, this may have some impact on initial provisioning.

CSL are working with the network operator to establish cause.

Update 2:
CSL believe we've identified why the primary profile is degraded. We believe the issue is with the mobile network operator. Evidence is being provided by CSL to the mobile network operator involved, who are actively engaged in finding a resolution for this issue impacting the rSIM.

rSIM, per its intended behaviour, has automatically moved to its secondary profile.
Oct 8, 14:38 CEST
UK only - Tele2 Planned Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 01:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 14:30 CEST
Scheduled - As part of Tele2’s program to improve service quality and reliability, core network systems are being relocated from the USA to Europe.

This work is scheduled during the following maintenance window:
Start: October 7, 2025 – 21:00 BST
End: October 9, 2025 – 00:30 BST

Impact:
- Between Oct 7, 21:50 – Oct 8, 00:35, some VoLTE devices may need to re-register, which could cause short disruptions.
- Standard Voice, SMS, and Data services might experience short disruption while device establishes new registration
- No action is required on your side.
Oct 8, 14:25 CEST
Oct 8, 2025
Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

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