All Systems Operational

Uptime over the past 90 days. View historical uptime.
CMP Operational
90 days ago
100.0 % uptime
Today
CMP API ? Operational
90 days ago
100.0 % uptime
Today
CMP Databases ? Operational
90 days ago
100.0 % uptime
Today
Carephone endpoints ? Operational
90 days ago
100.0 % uptime
Today
Carephone Management Portal ? Operational
90 days ago
100.0 % uptime
Today
CMP Notification service ? Operational
90 days ago
100.0 % uptime
Today
CMP BI Operational
90 days ago
100.0 % uptime
Today
M2M Operational
90 days ago
99.78 % uptime
Today
M2M Service ? Operational
90 days ago
99.78 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 28, 2025

No incidents reported today.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
Important Update for UK Customers Only: Reach IP 4G Device Firmware Upgrade.
Resolved - This incident has been resolved.
Aug 20, 13:06 CEST
Update - Good morning. We are still following up with regular mop-up files to try and get as many units on the latest firmware versions. We have encountered stubbornness from some units through what we perceive to be network issues and the inability to get the update file downloaded. You may see errors like "programming failed" or "firmware update failed" If you see this error, it isn't anything to worry about. The firmware will still be on the previous version and will work as it has been.
May 28, 11:24 CEST
Update - Good afternoon, we have continued to implement the latest firmware on eligible devices. The ones we have updated have not had any issues reported that are related directly to the software, so we will continue to update units where we can. If you have units in storage that we have sent the update to, these will update once they are turned on. Once we are happy we have all the units we can move to the latest firmware we will issue a final update. Thanks for your understanding and help with this.
May 9, 14:48 CEST
Monitoring - After a successful update, most units have been updated to version 3.0.6. We will continue to monitor the situation for issues, although we have not seen any so far. If a failed programming message is received, there is nothing to worry about, the unit will stay on the firmware it was on and act as normal until we manage to update it soon.
Apr 30, 11:45 CEST
Update - We are continuing to work on a fix for this issue.
Apr 28, 17:30 CEST
Identified - Dear Reach IP 4G Customer,

At Legrand Care, our mission is to continually enhance lives through innovative technology. As part of this commitment, we will soon be updating all Reach IP 4G devices across our portfolio with the latest firmware.

There’s nothing for you to do — the updates will be rolled out automatically over the coming weeks. We've already conducted extensive testing on hundreds of devices in use in the field and we are confident in a smooth transition. We will continue to closely monitor the rollout and address any issues promptly should they arise.

Thank you for being a valued part of the Reach community. If you have any questions or need further assistance, please don't hesitate to get in touch.

Best regards,
The Legrand Care Team
Apr 28, 17:09 CEST
Aug 19, 2025
[All Regions] Pulse-CMP: Web access not available due to update
Completed - The scheduled maintenance action has been completed. Web page is operative since 18:25 (CET)
Aug 19, 18:59 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 16:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 11:25 CEST
Scheduled - [EN]
We want to inform you that, due to a scheduled update, the CMP website will not be available from 16:00 to 20:00 (UTC+2) on Tuesday, 19th August. During this period, web access to Pulse/CMP and the API will be temporarily suspended. Alarms and events sent by the terminals will not be affected.
We appreciate your understanding and patience as we make these improvements. If you have any additional questions, feel free to contact us.

[GE]
Wir möchten Sie darüber informieren, dass die CMP-Website aufgrund eines geplanten Updates am Dienstag, den 19. August, von 16:00 bis 20:00 Uhr (UTC+2) nicht verfügbar sein wird. Während dieses Zeitraums wird der Webzugang zu Pulse/CMP und der API vorübergehend ausgesetzt. Alarme und Ereignisse, die von den Terminals gesendet werden, sind nicht betroffen.
Wir danken Ihnen für Ihr Verständnis und Ihre Geduld, während wir diese Verbesserungen vornehmen. Wenn Sie weitere Fragen haben, können Sie sich gerne an uns wenden.

[SV]
Vi vill informera dig om att CMP-webbplatsen inte kommer att vara tillgänglig från 16:00 till 20:00 (UTC+2) tisdagen den 19 augusti på grund av en schemalagd uppdatering. Under denna period kommer webbåtkomst till Pulse/CMP och API:n att tillfälligt avbrytas. Larm och händelser som skickas av terminalerna kommer inte att påverkas.
Vi uppskattar din förståelse och tålamod medan vi gör dessa förbättringar. Om du har några ytterligare frågor, tveka inte att kontakta oss.

[ES]
Queremos informarle que, debido a una actualización programada, el sitio web de CMP no estará disponible desde las 16:00 hasta las 20:00 (UTC+2) el martes 19 de agosto. Durante este período, el acceso web a Pulse/CMP y la API se suspenderá temporalmente. Las alarmas y eventos enviados por los terminales no se verán afectados.
Agradecemos su comprensión y paciencia mientras realizamos estas mejoras. Si tiene alguna pregunta adicional, no dude en ponerse en contacto con nosotros.

[FR]
Nous souhaitons vous informer que, en raison d'une mise à jour programmée, le site web de CMP ne sera pas disponible de 16h00 à 20h00 (UTC+2) le mardi 19 août. Pendant cette période, l'accès web à Pulse/CMP et l'API sera temporairement suspendu. Les alarmes et événements envoyés par les terminaux ne seront pas affectés.
Nous vous remercions de votre compréhension et de votre patience pendant que nous effectuons ces améliorations. Si vous avez des questions supplémentaires, n'hésitez pas à nous contacter.
Aug 14, 14:27 CEST
Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

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